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What is HughesNet

HughesNet is the high-speed Internet solution that's available to everyone in the contiguous United States with a clear view of the southern sky. HughesNet uses satellite technology, not your phone line, to give you a super-fast, always-on Internet connection. HughesNet gets you online instantly, lets you surf and open pages faster, and allows you to download files in a fraction of the time it takes on a dial-up modem.

HughesNet service is available in Nashville, Tennessee

Do I still need a dial-up modem and telephone line?

No. There is no phone line or dial-up modem required to use your HughesNet service.

Are there activities that are not recommended for use with a satellite connection?

  1. VPNs.VPNs do not work well over satellite. You may use a VPN with HughesNet plans, but you will likely experience reduced speeds by as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.Note:HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.
  2. Twitch GamesTime-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet due to latency issues. Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server.
  3. Heavy downloading.The HughesNet Basic Service plan is not recommended for heavy downloading. The Power 150 and Power 200 Service Plans are faster and can handle heavier downloads. Note, however, that the Fair Access Policy applies.
  4. VoIP.Voice over IP doesn't work well on residential HughesNet system with satellite due to the latency issues mentioned above. However, HughesNet does offer a VoIP solution in Enterpise market.
  5. Streaming Video. Streaming Video is bandwith-intensive. If you intend to watch videos you may exceed your download threshold.

Why choose HughesNet as a satellite Internet service for your Nashville home?

Hughes is the leader in satellite Internet services and networks, with over 1.5 million systems installed in more than 100 countries. For over 30 years, Hughes has been developing and implementing satellite technology. As the pioneer in the satellite industry, Hughes is able to offer unparalleled satellite Internet services. Hughes offers satellite service globally under the HughesNet brand.


HughesNet is a satellite Internet service which provides Internet access to customers no matter where they live in the contiguous United States. Dedicated to the individual consumer and their satellite Internet service needs, Hughes provides high-speed Internet to both rural and urban customers, offering high-speed satellite Internet access. This satellite Internet service is particularly revolutionary to rural customers who have had limited or no access to high-speed Internet in the past.


Whether you are an individual looking to access the Internet at home or a major multi-national company needing to provide Internet access to hundreds of employees, there is a HughesNet service plan that can deliver satellite Internet directly to you.


Satellite Internet Service Provider

Headquartered outside Washington, D.C., in Germantown, Maryland, USA, Hughes operates sales and support offices worldwide, and is a wholly owned subsidiary of EchoStar Corporation (NASDAQ: SATS), a premier global provider of satellite operations and digital TV solutions.


Hughes operates several Network Operations Centers that are equipped to monitor customer networks at all times. These are the same centers that receive information from your home computers and transmit that data to Hughes satellites.


All of Hughes' Network Operations Centers are staffed by qualified engineers to provide professional and reliable customer support. Any disruptions to your satellite Internet access are handled by our Customer Care and Technical Support staff through our Customer Care Website.

Learn more about HughesNet Business Solutions and Hughes Worldwide or sign up today for high-speed satellite Internet service for your home.


COMMITMENT TO QUALITY

At HughesNet, quality is our first concern. We make it our mission to:

  • Set the standard for excellence in our industry
  • Earn the respect of our customers and suppliers throughout the world
  • Satisfy customers by meeting their needs and exceeding their expectations
  • Deliver error-free, competitive products on time and services second to none
  • Ensure that every job is done right the first time, every time.

Is HughesNet a solution for rural satellite internet service?

A recently published Pew Internet & American Life Project memo states that only 24 percent of rural residents have Internet access at home. This small number is a result of many factors, but one of the major reasons is that many cable and DSL Internet service providers do not provide rural broadband Internet Services.

HughesNet offers high speed internet in Nashville, TN

What is broadband satellite internet for the home?

With HughesNet you can have broadband satellite Internet access in your Nashville home regardless of where you live and without tying up your phone lines. Order HughesNet and a certified HughesNet installer will visit your home to install a satellite dish and modem. This will give you broadband satellite Internet access from your home computer.

What are my options for high-speed satellite internet in Nashville?

For the home user, there are various high speed Internet options with HughesNet. All of the satellite Internet plans come with an always-on connection; super-fast downloads; 24/7 technical support; a minimum of five email accounts; and email spam and virus filtering.


Determine what plan you need at home based on your Internet needs. If you like to download videos and often visit Websites that contain many graphics, then the Power 200 plan may be the best option for you with its high speed Internet download speed of up to 2.0 Mbps. On the other hand, if you use the Internet mainly for checking and sending email, then the Basic plan may meet your needs with a download speed of 1.0 Mbps. For more details on satellite Internet pricing and plan descriptions, visit the Plans & Pricing page. Once you've decided what meets your high-speed Internet connection needs, get started with HughesNet by signing up today.


Satellite Internet Connection Technology

In order to have a satellite Internet connection in your home, you will need to have a satellite dish (antenna) attached to the roof of your home and a satellite modem connected to your home computer.


The satellite and modem technology is provided to you by Hughes and is installed by a certified installer at a time that is convenient for you. Inside your home, the installer needs to connect the satellite modem to your personal computer. The connection enables you to have that fast satellite Internet speed that won't tie up your phone lines.


To learn more about satellite Internet speed or sign up for a satellite Internet connection, visit the Plans and Pricing page to place your satellite Internet order.

What is the Internet via Satellite?

Hughes is able to offer high-speed Internet service via satellite for Nashville homes and all over the country, including those in rural areas. This is thanks to satellite technology that is much like the satellite systems used for televisions.

What are the most comon myths about satellite broadband providers?

Some people may be hesitant to subscribe to satellite Internet because of myths they've heard or because they are unaware of the convenience and quality offered by satellite broadband providers.

Is high-speed Internet from HughesNet always available?

One of the greatest benefits of being a satellite high-speed Internet customer through HughesNet is that the Internet is always on.


In addition to round-the-clock high-speed Internet availability, HughesNet customers receive other benefits as well. By signing up for a satellite high-speed Internet plan, customers receive:

  • Five or more email accounts each with up to 2 GBs of storage space
  • Spam and virus protection
  • Blog creation tools
  • Customizable Web portal where you can access news, information, and all your favorite Websites in one place
  • Online account management
  • 24/7 Technical and Customer Care Support

Benefits of choosing HughesNet as your high-speed satellite Internet Service

The HughesNet Website provides a convenient set of tools for customers to use. After signing up for satellite high-speed Internet it's easy to create an online account. With an account, you can change your billing information, manage email accounts, upgrade your service, and more.


In addition to these account management tools, the HughesNet Website provides a comprehensive list of troubleshooting articles, frequently asked questions, and other high-speed satellite Internet service help. If there ever comes a time you need to speak with HughesNet about your service, the HughesNet user-friendly customer portal allows you to contact the {$compnay} Customer Care and Technical Support staff 24/7. There are three easy ways to contact HughesNet:

  • Via live chat and with a support representative
  • Email HughesNet and receive a response within 24 hours
  • Call us at 866-347-3292

Whichever method of contact you choose, a HughesNet team member is always available - just like our high-speed satellite Internet Service.

Does HughesNet provide high-speed Internet option to everyone in the United States?

Because of advancements in technology, HughesNet is able to offer high-speed Internet via satellite to almost anyone in the United States. As a satellite ISP provider, HughesNet is dedicated to supplying reliable satellite Internet connections for customers. Since many HughesNet customers live in rural areas where cable and DSL are not available, HughesNet is one of the only high-speed Internet options available. HughesNet takes pride in offering reliable high-speed Internet to those who wouldn't normally have this option.


Definition of terms for high-speed & satellite Internet

As a satellite Internet ISP, HughesNet strives to offer a reliable high-speed Internet option with a customer-friendly and easy-to-use service. This list of glossary terms is meant to familiarize you with satellite Internet and answer questions you may have.


56K line - Most dial-up Internet connections use a telephone line that allows transfer of data at 56,000 bits per second. 56K line refers to this type of Internet connection.


Bandwidth - This term describes the amount of data that can be sent through a particular Internet connection or network. High-bandwidth Internet connections (faster than 768 kilobits per second) are often called "broadband" or "high-speed Internet".


Bit - A single binary value; a bit is the smallest piece of computer data. Many bits are needed to transmit even the simplest file.


Broadband - Broadband refers to an Internet connection with download speed in excess of 768 kilobits per second.


Dial-up - This term refers to an Internet connection through a home telephone line.


DSL(digital subscriber line) - Allow user to access the Internet by way of existing telephone lines


Ethernet - A commonly used local area network (LAN) that connects computers to one another and/or connects a computer to the Internet.


Firewall - Software that protects your computer network from outside users.


High-speed Internet option An ISP (that is, satellite, cable, or DSL) offers an Internet service option that provides enough bandwidth for high-speed Internet use.


IP(Internet Protocol) - Programming language that serves as the backbone of the Internet. "IP" is short for "IP address."


IP Address - Every computer has its own IP number, which acts as the computer's identification. IP addresses are unique for each computer connected to the Internet. They are much like a physical address.


ISP(Internet Service Provider) - Each ISP offers service options to customers that range in bandwidth, type of connection, and other options such as email, storage space, and virus protection.


Kilobit - 1024 bits of data. Internet speeds are often measured in kilobits per second (kbps).


Megabit - One million bits


Modem - A modem connects your computer to a phone line, cable, or satellite. The modem acts as an interpreter between the two devices so that digital messages can be sent from your computer to another computer or to a satellite dish.


Satellite dish - An antenna affixed to a structure that sends and receives data. Home satellite users typically receive Internet access or television via satellite.


Satellite Internet Using a modem, coaxial cables, and satellite dish, computer users are able to access high-speed broadband Internet.


Satellite ISP provider An Internet service provider that offers a satellite Internet connection to homes or businesses. A satellite ISP provider is particularly beneficial for rural residents.


What kind of satellite Internet rates does HughesNet offer for Nashville, TN?

HughesNet is a quality satellite ISP (Internet Service Provider). HughesNet offers many affordable satellite Internet plans to the home user both rural and urban residents.


Home satellite Internet rates using HughesNet range in price and speed, but one thing remains consistent for all home satellite Internet plans (regardless of the rates) they're all faster than dial-up service.


For more information on HughesNet home satellite Internet rates, contact HughesNet today at 888-864-1181.


How does a satellite Internet connection work?

HughesNet customers only need an antenna and modem to access the Internet via satellite. Satellite Internet connections are easy with HughesNet.


It doesn't matter if your home computer is a laptop or desktop or whether you operate on a Windows or Macintosh system. Satellite Internet connections are available to HughesNet home users no matter where you live in the contiguous United States. The only piece of equipment you need to provide is your own computer.


You can choose to buy or lease your equipment when you sign up for Internet access via satellite. The equipment is necessary because it interprets messages from your computer to the satellite.


A HughesNet-certified installer will bring the equipment to your home and install the device with a power supply near your computer.


As a standard part of HughesNet, HughesNet will install two 100-foot coaxial cables to allow your home Internet service to be connected. These cables are used to connect the computer to the modem and to the satellite dish.


The satellite dish, also called an antenna, will be installed to the roof of your home or on your property using mounting brackets. A radio will also be installed near the satellite dish.


Internet access via satellite

HughesNet provides reliable Internet access via satellite to customers all across the U.S. Learn more about how satellite Internet works or call us with any questions at 888-864-1181.


Can I get high-speed Internet in Nashville?

HughesNet works very well as a broadband alternative in states with a high percentage of rural households. Many states are largely rural with very little broadband connectivity outside of urban areas. Other states have a higher percentage of households with cable or DSL, but still lack broadband connectivity in certain unserved areas.


What is your upload/download allowance policy (Fair Access Policy)?

What is the Fair Access Policy

To ensure fair Internet access for all HughesNet subscribers, HughesNet maintains a Fair Access Policy. This policy establishes an equitable balance in Internet access for all HughesNet subscribers. HughesNet assigns a download allowance to each service plan of the amount of data that may be continuously downloaded within a 24-hour period. Subscribers who exceed their plan's download allowance will experience a temporary reduction of speed, though they will still be able to handle casual browsing.


Learn More about the HughesNet Fair Access Policy

How Broad Band Satellite Internet Works

diagram of how satellite broad band internet works

Step 1

A request for a Web Page is sent from your computer to a satellite.

Step 2

The satellite contacts the Hughes Network Operations Center (NOC) which contacts the specific Website.

Step 3

The Website beams the information back through the same path to your computer

How fast is HughesNet Broadband Internet Service For Your Home?

HughesNet offers a number of Internet service choices to meet your broadband needs. The Basic plan offers download speeds up to 1.0 Mbps, while our fastest plan, Power 200, offers download speeds up to 2.0 Mbps


The Power 200 service plan is only available through the new HughesNet satellite. Approximately 1% will not be able to receive the Power 200 plan as a result of trees or other obstacles that block the signal from the satellite to the home.


When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. In all cases, actual upload speed will likely be lower than speed indicated during peak hours. Download speeds may also be temporarily slowed in cases when patterns of system usage exceed the download threshold for an extended period of time. See the HughesNet Fair Access Policy for more information.

What connection speeds will I typically get with HughesNet?

When you connect to the Internet using HughesNet, the upload and download speeds you experience will vary based on a variety of factors including the configuration of your computer, the number of concurrent users, network or Internet congestion, the speed of the Websites you are accessing, and other factors. Stated speeds and uninterrupted use of service are not guaranteed. During peak hours, actual upload and download speed will likely be lower than speeds indicated.


If you choose to run a VPN over your satellite service, your data speeds may be reduced by as much as 50-75%. In addition, we do not recommend using HughesNet to run time-sensitive applications that require fractions-of-a-second user inputs (such as twitch gameplay or real-time equities trading).

What is transmission latency?

Latency refers to the amount of time it takes a packet of data to travel across a network. With satellite service, that data must travel up to the satellite and back (about 45,000 miles). This round trip adds about a half-second delay to the total time your computer takes to communicate with a Website or host server. Therefore, time-sensitive applications that require fractions-of-a-second user inputs (such as multi-player "twitch" games or real-time equities trading) are not recommended with HughesNet.

What are the computer system requirements for HughesNet?

HughesNet lets you connect your computer to the Internet whether you are running a Windows or Macintosh operating system. In order to ensure you get the most out of your Internet experience, HughesNet has developed these minimum requirements:

  • Windows 2000 PE or higher (including Windows XP and VISTA) or Mac OS 10.1 or higher, and
  • Network capability (10/100 Ethernet pre-equipped)

Is HughesNet compatible with my Mac?

Yes, HughesNet is compatible with Mac OS 10.1 or higher. 10/100 Ethernet connectivity is also required.

Can I use HughesNet to run a small network

Yes, you can connect multiple home computers and laptops to a single HughesNet Internet connection. Home networking equipment may be required and is not included with your HughesNet system. For network setup, support, and configuration, contact your network hardware manufacturer and/or operating system software developer (Hughes is not responsible for home network configuration or management).


Please understand that all computers on this network will be sharing a single connection. Simultaneous use of high-bandwidth applications by multiple users may result in degradation of speed and is subject to the HughesNet Fair Access Policy.

Can I use a PCMCIA card adapter for my latop?

Yes. All you need to connect your computer to the HughesNet modem is either a 10/100 Ethernet Network Interface Card or a PCMCIA adapter with an Ethernet connector. The HughesNet system includes an Ethernet cable to connect your computer to the HughesNet modem.

Can I run a VPN over HughesNet?

HughesNet Basic Service plan is not compatible with VPNs.


You may use a VPN with HughesNet, but you will likely experience reduced speeds as much as 50-75%. You can restore your connection to full speed by simply disabling your VPN client when your session is over.


Note: HughesNet Technical Support does not provide help with configuring or troubleshooting problems associated with VPN clients.

Why does the service slow down when used in conjunction with a VPN?

HughesNet uses sophisticated acceleration techniques to enable high-speed performance over satellite. These acceleration techniques require access to data packet header information, which is blocked when IPSec-based VPNs are used. These VPNs encrypt the data and create a secure tunnel through the HughesNet network. The encrypted data cannot be processed by HughesNet's acceleration techniques, therefore resulting in slower performance.

Can I put this system on a boat or in an RV?

HughesNet Home and Professional service is available for non-mobile (fixed) locations.

If I order HughesNet today, will you bill my credit/debit card today?

No, you will not be billed until the day you are installed and your HughesNet service is activated. On that day, your first bill will likely include: HughesNet equipment (satellite modem and dish), standard installation by a professional Nashville installer*, monthly service fee (Nashville customers are forward or advanced billed for service), optional services (if selected at time of purchase), and any applicable taxes.


Initial orders must be made via a valid credit/debit card. After the initial order, you may elect to receive a monthly invoice for an additional fee of $5.


*Additional fees for non-standard installations will be charged and paid directly to the professional installer at time of installation.

Does HughesNet have an Early Termination Fee

Nashville HughesNet Service Plans require a minimum service commitment of 24 months. If you terminate service prior to the expiration of the commitment, you will owe, and your credit or debit card will be charged, the Early Termination Fees and/or Unreturned Equipment Fees as described below.


HughesNet Early Termination Fees for purchases made on or after 9/2/08. No termination fee if order is cancelled before installation.

Cancel within 30 days

Purchase

  • $200 refund for returned equipment
  • No service termination fee
  • No refund of installation fee

Lease

  • $99 Upfront Fee is forfeited.
  • $300 Unreturned Equipment Fee if equipment is not returned within 45 days of cancellation date.

Cancel AFTER 30 days

Purchase

  • Service terminated within the term of your agreement, you will be charged a Service Termination Fee of up to $400 which will be prorated to cover the remaining period on the term.
  • Refunds are not applicable on purchase equipment for service cancellations after 30 days.

Lease

  • $400 service termination fee. $99 Upfront Fee is forfeited.
  • $300 Unreturned Equipment Fee if equipment is not returned within 45 days of cancellation date.

Cancel AFTER 24-month service commitment

Lease

  • $300 Unreturned Equipment Fee ($100 for the modem and power supply and $200 for the radio transmitter) if HughesNet modem, radio, and power supply are not returned.

How can I/where can I purchase HughesNet?

You can order online from this site or you can speak with a HughesNet sales representative. To order online, select the "Order Now" button on the top right of your screen. To speak with a sales representative, call 888-864-1181

What is the HughesNet return policy?

If you cancel your service within 30 days of activation, and return your HughesNet modem and radio (transmitter), you can receive a refund of $200. Installation charges and other fees are not refundable. The HughesNet modem and radio must be returned to HughesNet in good condition in order to receive the equipment refund. HughesNet will provide instructions on how to de-install and return your equipment. You are not required to return, and HughesNet is not obligated to de-install or pay for the de-installation of the antenna, mount, or any cables.

I'm a home user of the HughesNet service. How can I contact Customer Care when I have a question or problem?

If you are a "Powered By" or VAR end user, please contact your billing provider.

For HughesNet Technical Support or Customer Care, please log on to www.myHughesNet.com where you can chat with HughesNet technical support staff, check your usage, test your satellite speed, or browse our online help files. Telephone Customer Care and technical support is also available toll-free at 1-866-293-8945

Do you offer any special partner discounts to customers?

Yes, HughesNet has a program called HughesNet Perks to bring special offers to its customers. Some of HughesNet hundreds of current partners include Barnes and Noble, HP, Orbitz, Macy's, Sears, Liberty Mutual, diapers.com, Skechers, Hertz, Walmart, Expedia, Target, Holiday Inn, Best Buy, Dick's Sporting Goods, Toshiba, Saks Fifth Avenue, The Sharper Image, and NASCAR.com to name a few.

If I already have DIRECTV or DISH network service, do I need to get a new dish for HughesNet?

Yes, the HughesNet system requires a unique dish in order to send and receive information via satellite. You cannot use your DIRECTV or DISH network dish for HughesNet high-speed Internet service.

I have DIRECTV/DISH network service already. Will this be on the same bill? Any special deals?

No, you will not be able to receive both services on the same bill. HughesNet, which delivers HughesNet services, is not affiliated with the DIRECTV Group or DISH. At this time, there are no discounts for selecting both services.

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